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If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at Sales@darnim.ca.

 

Return Policy
 

Items purchased from Darnim.ca can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases.

 

We must be notified of the return within 7 days of your receipt of the product.

 

All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.

 

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use Canada Post Expedited service. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.

 

If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee will be deducted from your refund. 

 

Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, Darnim.ca is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address

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Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement

 

Pre-Orders

When you place a pre-order you enter into an agreement to purchase the item from us, therefore we do not process refunds on pre-orders unless:
a) The item arrival date becomes later than originally stated
b) The item is cancelled by the manufacturer.

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Return Shipping
After you’ve submitted a return request to <support email address>, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

 

Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.